Glen Ridge High School
International Business Internship Program
Our Life-Changing Project
Class of 2022
My name is Mia Manzo and I attend the Glen Ridge High School, as a freshman. The clubs I participate in are the girls club of glen ridge, cupcakes for cancer, varsity field hockey and swimming, girls learn international, French club, sharing the arts, I was apart of the student council and will be running next year, and I play club field hockey for New Heights. I also participate in an internship program in the summer. It is at the University of Texas medical and science center.
I am thrilled to be working on this amazing project and cannot wait to better the lives of many different people. I don’t just value sports, I also value education. I take almost all honor classes and I am most interested in science. I hope to go into genetics when I’m older.
I am the Nigerian partnership chair for our team and I truly love it. I am so happy I was asked to do this and am looking forward to making a big impact in someone's life.
Class of 2022
My name is Holly Vincent and I attend Glen Ridge High School. I am a freshman there and am very active in my community.
I regularly attend various club meetings, including those for Girls Learn International and the Girls Club of Glen Ridge. In addition to clubs, I participate in sports. I am a member of the
varsity field hockey team and I also play basketball. I am also taking all honors classes this year.
Within this program, my role is as the College Assistance Chair. I am very excited to be a part of this project and to be changing lives for the better. I look forward to learning more about culture, problem-solving, and myself through this project.
Our Business Partner: Shifa Royal Hospital
Business Owner: Zubairu Abubakar Madaki
Business Location: Bauchi, Bauchi State, Nigeria
Story of the Business
The Shifa Royal Hospital & Surgery Center was created in 2013 by Dr. Zubairu Abubakar Madaki. Shifa Royal offers a multitude of critical services to the greater Bauchi Community including outpatient services, general surgery, obstetrics and gynecological services, family planning, laboratory, and pharmaceutical services. Its mission is to provide exemplary health services to the Bauchi populaces irrespective of age, sex, race, tribe, religion, ethnic background, and social status. The hospital is accredited as a provider in the National Health Insurance Scheme.
Shifa Royal Hospital & Surgery Center has 10 distinct departments that are currently partnered with Leadership Initiatives’ International Business Internship Program:
The hospital’s Administrative Department manages clinical and administrative functionalities within the hospital towards ensuring that the hospital constantly delivers top quality service while remaining financially viable.
The Nursing Department is saddled with the responsibilities of overseeing all nursing activities in the hospital, which includes both Nursing and Midwifery.
The Laboratory Department performs a wide variety of tests using available technology. Those working in the lab analyze common tests such as malaria, viral infections, glucose, cholesterol, liver and heart enzymes, thyroid tests, and hormone tests.
The Accounting Department is a multidimensional entity of the hospital that maintains and monitors the hospitals financial reporting system. The department provides accurate and timely financial reports to the hospital staff and administration. They are responsible for accounts payable, payroll, and the development of all financial statements and reports.
The Pharmacy Department is responsible for all medicines produced and dispensed to outpatients, day patients, and inpatients. Pharmacists work as part of the clinical team to dispense medications. They are responsible for ensuring that correct medicines are prescribed, devising and supervising treatment plans for patients, and providing information about medicines to staff and patients.
The Medical Records Department at the hospital provides an essential service to the patients and doctors which involves the distribution, storage, security, maintenance, repair and destruction of medical records in accordance with national guidelines. The library holds all patient records and is a ‘closed’ library, only accessible to approved staff needing to collect records for patient attendances, including clinics and planned and emergency admissions.
The Procurement Department provides a purchasing and supplies service across the Hospital and acts as a procurement agent for medical staff. The department ensures the correct supplies are available to doctors, nurses, and pharmacists to provide the critical care needed in the Bauchi area.
The Internal Audits Department strives to uses their technical knowledge and advisory recommendations to help groups manage operations more efficiently. The department oversees budgeting and expenditures, recordkeeping, patient billing and collections, organizational structures, information systems, and operations at the hospital.
Security staff ensures that hospitals and clinic sites are accessible and safe for patients, visitors and staff. They also protect buildings and valuable equipment. The Security Department works 24 hours a day, seven days a week, to help make the hospital safe and secure.
The hospital’s Cleaning Department is responsible for the regular and routine cleaning of all surfaces and maintaining a high level of hygiene in the facility in collaboration with the Infection Control Committee. The department prevents further infection and ensures the safety of all patients, nurses, doctors, and otherwise.
The partnership between Leadership Initiatives’ International Business Internship Program and the Shifa Royal Hospital & Surgery Center will expand available health resources in underdeveloped communities and improve the life-saving services the hospital provides in the region.
Challenge Addressed: Lack of Hygiene Awareness
Among the staff and patients of the Shifa Royal Hospital, there is a lack of awareness of how to care for their own hygiene. Without proper cleanliness, there is a greater risk of spreading diseases throughout the hospital. To increase hygiene awareness, we will work to spread the knowledge of proper hygiene practices to the staff and patients at the hospital.
The staff will be informed about proper ways to clean patient rooms and promote cleanliness through a seminar taught by someone knowledgeable in sanitation.
Informative flyers on hand washing and disease prevention will be hung around the hospital to advise patients and staff about ways to stay clean and healthy.
Challenge Addressed: Inconsistent Application of Cleaning Procedures
To help the custodial staff to become more effective at cleaning, we have developed a more organized cleaning plan. The cleaning plan will guarantee the rooms are completely disinfected and the patients are in the best care possible.
Through a charting system, patients can be categorized as either red, yellow, or green based on their level of contagiousness. There are different cleaning procedures based on which color the patient is labeled. This will prevent other patients from being exposed to infections.
To ensure that the custodial staff is following a proper cleaning plan, they will follow a 7-step procedure in each room that we have developed. The procedure will help the staff to clean more effectively and disinfect a room before a new patient.
Checklists will be added in each room to allow staff to verify the frequency and completeness of each cleaning. The checklists will guarantee that a room is as clean as possible and no area was skipped over.
We are still focused on Solution #1.
Challenge Addressed: Spread of Disease